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Stop mail order brides scam, international marriage scam! We fight for it!

Introduction

Welcome to the Chnlove Anti-Scam Campaign. This campaign is launched and initiated by Chnlove.com in collaboration with the introductory agency industry in China and Asia. The project is aimed at promoting a sense of respect and awareness for international dating among worldwide members, as well as clearing the confusion of while using any of our international dating services.

There have been isolated reports and comments of incidents in which individuals had unhappy experience with the services of Chnlove.com. Throughout all these years, we have been taking seriously the need to protect and safeguard the interests of the customers and helping communities all over the world become aware of the dating fraud issues especially in Asia.

In addition, we're moving beyond traditional efforts, taking what we do best - spot-check correspondence, verify all profiles on the site, gather information on suspicious cases, detect potential fraudulent cases, source information on the local dating industries, provide hands-on analysis and evaluation, as well as expert commentary on issues surrounding the potential problems - help move the industry toward a standardized one. The campaign goal is to provide reliable, actionable information that drives responsible decisions across the value chain.

Because of our seriousness in providing excellent customer services, Chnlove.com remains one of the safest and best Chinese dating services in the world, and continues to attract thousands of worldwide singles and builds strong partnerships with the reputable dating agencies in China.


  Our Common Purpose
Upholding the anti-fraud policy
Maintaining order on the operation of the site
Preventing and detecting scam
Safeguarding and protecting interests of the male and female members
Working in partnership with the community and other agencies
Striving for excellence in all that we do
Maintaining public confidence in the site
Build transparency into the industry standard in China
Establish a single reference point for all matters relating to international dating practice
  Our Values
Integrity and Honesty
Respect for the rights of members of the public and of the site
Fairness, impartiality and compassion in all our dealings
Acceptance of responsibility and accountability
Professionalism
Dedication to quality service and continuous improvement
Responsiveness to change
Effective communication both within and outwith the site

Today Chnlove is the industry leader with over thousands of active Chinese women profiles. Experience - put simply, we have been here and based here. Unlike many other international dating site operators, our customer service teams are all the very best, fully experienced staff offering up-to-the-minute local expertise and are strongly aware of the safety issues. They inspect the local dating industry and service providers on a regular basis, and often have first-hand experience and insight on the local dating and matchmaking issues. This ensures that Chnlove customers receive a truly exceptional and rewarding experience when they date online while the whole process is safe, respected and rewarded.

With more than 10 years of experience, we have our own well-trained full time staff for customer service and profile verifications, all are professionals with hands-on experience to build transparency into the international dating safety and standards. Chnlove staff make phone calls every day to spot check the potential problems, suggest an effective mechanism for training local service providers representatives, and set up guidelines with uniform policy interpretation for all stakeholders.

We set out a deliberate plan of action to guide decisions made by gentlemen, ladies and agencies, and achieve rational outcomes together. It is because a customer is a person who brings us their wants. It is our job to handle the problems effectively to them and to ourselves. And we sincerely want your time with us spent meeting ladies and not worrying about fraudulent cases.

It is a challenging task to maintain order by ourselves as the matchmaking industry standard in China is not mature enough. But we have faith. We're developing new standards, new instruments and new markets that create opportunities for our customers, the fruitful relationship and us. When we act responsibly, we all benefit.


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